Shipping policy
Shipping Policy
Aqua Terra Backyard ships pool, spa, outdoor living, fireplace, grill, and replacement-part products throughout the United States. Shipping method, cost, and delivery requirements depend on the size of the product and the destination.
Order Processing
In-stock orders are generally processed and shipped within 1–2 business days, Monday through Friday, excluding major holidays.
Some products are special order, build-to-order, or subject to manufacturer lead times. When a product requires additional processing time, the applicable lead time may be shown on the product page or communicated after the order is placed.
Processing time and carrier transit time are separate. Delivery estimates begin after the shipment has been accepted by the carrier.
Parcel Shipping
Smaller products and replacement parts generally ship by parcel carrier, including UPS, FedEx, USPS, or another appropriate carrier.
- Parcel shipping charges are calculated and displayed at checkout.
- Parcel shipping is available to all 50 U.S. states, U.S. territories, and APO/FPO addresses where carrier service is available.
- Average parcel transit time is approximately 3–7 business days after carrier pickup, depending on destination and service level.
- Transit times are estimates and are not guaranteed unless expressly stated otherwise.
Freight Shipping
Large or heavy products such as heaters, heat pumps, hot tubs, large filters, fireplaces, grills, fire pits, and complete equipment packages may ship by freight on a pallet.
- Freight deliveries are generally curbside with lift-gate service.
- The freight carrier will usually contact the customer to arrange delivery.
- An adult should be available to receive and inspect the shipment.
- The driver is not responsible for moving the product into a home, garage, backyard, patio, or installation location.
Customers should arrange assistance in advance if a freight shipment will need to be moved beyond the curbside delivery point.
Freight Charges by Destination
Qualifying palletized freight shipments are shipped free to 44 states and the District of Columbia.
Freight shipments to the following states require a shipping quote before the order ships:
- Alaska
- Hawaii
- Idaho
- Montana
- North Dakota
- South Dakota
Parcel shipments to these states are unaffected and are charged according to the shipping options displayed at checkout.
Oversized or unusually large freight shipments may require an additional freight quote regardless of destination. Any additional freight charge will be communicated to the customer and must be approved before shipment.
U.S. Territories
Parcel shipping may be available to U.S. territories and APO/FPO addresses where supported by the carrier.
Palletized freight shipping is not available to U.S. territories.
Freight Access Requirements
Please contact us before delivery if your address is located on a narrow or private road, within a gated community, or in another location that may require special carrier access.
Limited-access locations may require a smaller truck, special equipment, or another delivery method. Additional carrier charges may apply when special delivery arrangements are required. Any additional carrier charge will be communicated to the customer and must be approved before shipment.
Tracking
Tracking information is sent as soon as it becomes available. A shipping label may be created before the carrier physically collects the package, so tracking information may not show movement until the carrier performs its first scan.
Orders containing multiple products may ship from different locations and may arrive in separate shipments with different tracking numbers.
Where Orders Ship From
Orders may ship from Aqua Terra Backyard or from manufacturers and distribution partners within our fulfillment network. Products within the same order may ship from different locations.
Freight Damage and Shortages
Freight shipments should be inspected carefully before the delivery receipt is signed.
If visible damage or shortages are present:
- Photograph the shipment and damaged areas.
- Note the damage or shortage clearly on the carrier's delivery receipt before signing.
- Keep all packaging and shipping materials.
- Contact Aqua Terra Backyard within 48 hours of delivery.
Failure to note visible freight damage at the time of delivery may affect our ability to file a carrier claim.
Shipping Address Changes
Please contact us as soon as possible if a shipping address needs to be changed.
Once an order has entered fulfillment or has shipped, we may not be able to change the delivery address. Additional shipping or redelivery charges may apply if an order is returned or redirected because of an incorrect or incomplete address supplied by the customer.
Contact Us
If you have questions about shipping availability, freight requirements, lead times, or a specific destination, please contact us and we'll be happy to confirm the details.
Aqua Terra Backyard
Operated by Aqua Terra Backyard Corp.
8 Van Buren Ave
Centereach, NY 11720
United States
Phone: 631-678-6506
Email: eric@aquaterrabackyard.com