Shipping policy
Enjoy Complimentary Residential Delivery on Select Pool and Patio Supplies!
At Aqua Terra, we're dedicated to providing top-quality pool and patio supplies to enhance your outdoor space. For a limited time, we're offering doorstep delivery exclusively on smaller-sized items within our extensive range.
Delivery Process: Hassle-Free and Secure
Our trusted freight partners will handle the delivery process with care and professionalism. Smaller items will be conveniently delivered to your doorstep. In the case of larger items, a specialized tractor trailer lift gate truck will ensure a safe lowering to the ground.
Ensuring a Seamless Delivery Experience
Should your residence be situated on a smaller or harder-to-reach road, private lane, or within a gated community, please inform us in advance. This allows us to make the necessary arrangements for a seamless delivery. In some cases, there may be additional costs associated with specialized delivery methods.
Transporting Items to Desired Location
For large freight deliveries, we recommend arranging for the transportation of items from your driveway to the desired area prior to delivery. This ensures a smooth transition and placement of the supplies within your outdoor space.
Quality Assurance: Our Commitment to Excellence
At Aqua Terra, quality is paramount. We take pride in offering premium pool and patio supplies crafted with precision and durability. Our products undergo rigorous quality control measures to ensure they meet the highest industry standards. Additionally, we hold relevant certifications to further affirm our dedication to excellence.
Deliveries to Hawaii and Alaska: Special Considerations
For our valued customers in Hawaii and Alaska, please note that deliveries to these states require special consideration. Before placing your order, kindly inform us of your location to ensure shipping is available and to discuss any potential additional costs.
If an order is placed without prior notification, Aqua Terra will promptly review the shipping feasibility with our trusted carrier partners. Please be aware that this may lead to a temporary hold on processing your order until shipping confirmation is secured.
In some cases, customers from Hawaii and Alaska may receive an additional charge before the order is fully processed. We appreciate your understanding and cooperation in this matter, as it enables us to provide you with the best possible service.
For any inquiries or to discuss specific shipping details, feel free to contact us directly. We're here to assist you in making your outdoor space truly exceptional.
Peace of Mind with Warranties
For added assurance, many of our products are backed by comprehensive warranties. These warranties serve as a testament to our confidence in the quality and reliability of our supplies. In the unlikely event of any issues, rest assured that Aqua Terra is committed to promptly addressing your concerns.
Reporting Damages or Shortages: Your Satisfaction is Our Priority
In the rare event of damages or shortages, please report them directly to the delivering carrier or truck driver immediately upon receipt. Ensure these concerns are duly noted on the Bill of Lading before accepting the shipment. This straightforward process helps safeguard your interests and ensures that any necessary action is taken promptly.
At Aqua Terra, we're here to make your outdoor oasis dreams a reality. If you encounter any issues or have specific requirements, please don't hesitate to reach out to us. Your satisfaction is our utmost priority.