Our Mission & Core Values
Our Mission & Core Values
Aqua Terra Backyard is built for people who want their outdoor space to work better, feel better, and be easier to maintain. From major equipment to replacement parts, the goal is simple: make it easier to build, maintain, and enjoy the backyard without confusion, wasted time, or guesswork.
To help people build, maintain, and enjoy their backyard.
This mission guides how products are selected, how information is presented, and how customers are supported.
Backyard projects are rarely one-and-done. They involve upgrades, repairs, seasonal maintenance, and long-term improvements across pools, spas, patios, outdoor kitchens, grills, fire features, and the equipment that keeps everything running. Whether you're installing a new pool heater, upgrading your spa jets, adding a fire pit, or replacing a critical component, we're here to support every step of your journey.
This isn't just a business philosophy—it's a commitment to you. We believe that backyard projects deserve more than generic retail. They deserve a partner who understands the complexity, respects your investment, and stands behind every product and recommendation.
Our Core Values: OASIS
OASIS is the standard behind every decision we make. It's how Aqua Terra Backyard earns trust, stays practical, and delivers a true one-stop shop experience for backyard equipment and parts. Every interaction, every product selection, and every customer touchpoint is guided by these five core values.
Ownership
Take responsibility for the details that matter. Clear expectations, accurate information, and follow-through from checkout to delivery and beyond.
Accuracy
Prioritize correct fitment, correct specifications, and clean product data. Parts only work when they match the system.
Selection
Offer depth across the categories customers need. Both whole goods and replacement parts in one place.
Integrity
Keep it straightforward and honest. Real guidance, no overpromising, and focus on long-term trust.
Support
Be responsive and helpful before and after the sale. Support should feel reliable, practical, and easy.
What OASIS Means in Practice
O — Ownership
We take responsibility for the details that matter. That means clear expectations about product availability, accurate product information that you can trust, and follow-through from the moment you place your order through delivery and beyond. Backyard equipment is not a casual purchase, and support should reflect that seriousness.
When you buy from Aqua Terra Backyard, you're not just buying a product—you're buying our commitment to your success. We stand behind every recommendation and every item we carry.
A — Accuracy
We prioritize correct fitment, correct specifications, and clean product data. Parts and equipment only work when they match your system perfectly. A pool heater cell that doesn't fit your model is worthless. A replacement part with wrong specifications wastes your time and money.
Accuracy builds confidence, reduces returns, and helps customers get the right solution the first time. We invest heavily in product data, specifications, and compatibility information so you can shop with confidence.
S — Selection
We offer depth across the categories customers actually need. A true backyard one-stop shop requires both whole goods (pool heaters, hot tubs, fire pits, outdoor equipment) and the replacement parts that keep them running (cells, motors, valves, components, filters, and more).
The goal is to make it easy to source what you need without bouncing between multiple retailers. Whether you're building a new pool, maintaining a spa, or replacing a critical component, we have what you need in one place.
I — Integrity
We keep it straightforward and honest. We give real guidance, avoid overpromising, and focus on long-term trust over short-term sales. Integrity shows up in the products we carry, the information we provide, and the way we handle problems when something doesn't go as planned.
If we don't have the right product for your situation, we'll tell you. If a competitor has a better solution, we'll acknowledge it. Your trust is more valuable to us than any single transaction.
S — Support
We're responsive and helpful before and after the sale. Backyard projects often involve time-sensitive repairs, upgrades, and seasonal deadlines. Support should feel reliable, practical, and easy to work with—not frustrating or bureaucratic.
Our team is here to answer questions, help you find the right product, troubleshoot issues, and support your success. Whether you need technical guidance, product recommendations, or help with an order, we're here for you.
Why OASIS Matters
🎯 For You, The Customer
You can shop with confidence. You get accurate product information, the right parts for your system, and responsive support when you need it. No guesswork. No wasted time. Just solutions that work.
🏠 For Your Backyard
Whether you're building a new pool, maintaining a spa, upgrading outdoor heating, or replacing critical components, OASIS ensures you have everything you need to keep your backyard running smoothly and looking beautiful.
🤝 For Our Partnership
We're not just a retailer—we're your backyard partner. We invest in understanding your needs, providing honest guidance, and supporting you through every project. Your success is our success.
Built for Real Backyards
Aqua Terra Backyard focuses on the products people rely on to build and maintain outdoor spaces. We specialize in:
- Pool & Spa Equipment — Filters, pumps, heaters, circulation systems, and complete pool equipment
- Salt Chlorine Generators — AutoPilot Evolve systems and other leading brands for clean, efficient pool maintenance
- Pool Heaters & Heating — Heat pumps, solar options, and heating solutions for year-round enjoyment
- Replacement Parts & Cells — PPC cells, motors, valves, components, and everything to keep systems running
- Outdoor Living Essentials — Fire pits, outdoor heaters, and backyard equipment
- Maintenance & Chemicals — Everything you need to keep your system running perfectly
The objective is simple: make it easier to find the right product, understand what it does, and move forward with confidence.
Our Commitment to You
We're committed to making your backyard journey easier, more enjoyable, and more successful. Every product we carry, every piece of information we provide, and every interaction we have is guided by OASIS.
Let's build your backyard oasis together.
Ready to Build Your Oasis?
Browse our complete selection of pool, spa, and outdoor living equipment. Shop with confidence knowing you have the right products and our support behind you.
Shop All Products Pool & Spa Equipment Get in TouchQuestions? We're Here to Help
Have questions about our values, our products, or how we can help with your backyard project? Our team is here to support you every step of the way.
📞 Phone: (631) 678-6506
✉️ Email: customerservice@aquaterrabackyard.com
🌐 Website: www.aquaterrabackyard.com
⏰ Hours: Monday–Friday, 9 AM–5 PM EST