We're building our team for 2027.
Aqua Terra Backyard is growing, and we want to meet people who know these products and these industries. We have one role open now, and as we plan for the 2027 season we're connecting with candidates across customer support, technical product knowledge, purchasing, ecommerce and operations.
At a glance
- Open now: Customer Service Specialist, remote
- Industry experience genuinely matters here
- A growing catalog and a growing team
- Real product knowledge over scripts
One role is open today
This is a confirmed opening, not an area of interest. Everything further down the page is about 2027 and is labelled as such.
Customer Service Specialist
Helping customers across pool, spa, hearth and outdoor living work out what they actually need. Order status, part identification and compatibility, delivery and freight questions, returns, warranty routing, quotes and tax-exempt purchasing. Most of this job is applying real product knowledge to a real person's problem, by phone, email and chat.
What the work looks like
- Order status, tracking and delivery questions
- Product questions, compatibility and quotes
- Freight coordination and damage claims
- Returns, exchanges and warranty routing
- Price match requests and tax-exempt purchasing
Experience that helps
- Pool, spa or related equipment background
- Parts identification and cross-referencing
- Ecommerce customer service
- Marketplace order support, Amazon or Walmart
- Clear, plain-language writing and phone manner
Now building our 2027 team
Beyond the role open today, we're preparing for continued growth in 2027 and we want to meet experienced people across several parts of the business. More roles will open as the season builds. If your background fits, we would rather hear from you early than late.
- What this isAn open invitation to experienced candidates while we plan for the 2027 season.
- What this is notA list of confirmed vacancies. One role is open today and it's the one above. The areas below are not.
- How it worksSend your résumé and tell us where you fit. If your experience matches a current or upcoming need, our team can review it.
Experience matters here.
Aqua Terra Backyard sells in categories where knowing the product changes the outcome. A heater that doesn't match the gas supply, a filter cartridge one generation off, a pump that will not fit the existing plumbing: these are the questions that arrive every day, and answering them well takes people who understand the equipment.
That's the kind of knowledge we're looking for. It can come from the service side, the distribution side, the retail counter, or the warehouse floor.
- You've worked around this equipment and you know how it behaves
- You can read a model number and work out what someone actually needs
- You explain technical things in plain language
- You follow through until something is genuinely resolved
Backgrounds we're especially interested in
You do not need all of these. One or two done well is more useful than a long list.
Certifications and training are a plus.
If you've worked in the pool, spa, hearth, grill, outdoor living or equipment distribution industries, we'd like to hear from you. Credentials and manufacturer training can be valuable depending on the role.
Certified Pool & Spa Operator
The CPO credential is well recognized across the pool and spa trade.
Manufacturer product training
Pentair, Hayward, Jandy, Raypak and other brand programs.
Equipment and technical training
Hands-on service, repair or installation experience with this equipment.
Hearth and gas appliance knowledge
Relevant where fireplaces, inserts, venting and outdoor heating are involved.
Ecommerce platform experience
Shopify or comparable systems, product data, catalog and order workflows.
Distribution and logistics
Receiving, inventory, freight coordination and vendor operations.
Where you might fit in 2027
These are the parts of the business we expect to grow into. They are areas of interest rather than confirmed openings, and we'll say so plainly rather than dress it up.
Customer experience & product support
Helping customers work out what they need, what fits, where their order is and what happens next. A lot of this is equipment knowledge applied to a real person's problem.
Product & technical specialists
Deeper knowledge of the equipment and the brands. Specifications, compatibility, supersessions, and the judgment to know when a repair no longer makes sense.
Purchasing & operations
Keeping orders moving through a network of manufacturers, distributors and carriers. This is the work that decides whether a lead time is real.
Ecommerce & marketplace operations
We run our own store alongside Amazon and Walmart, with a catalog of more than ten thousand products and plenty still to load. Product data, listings, pricing accuracy and the systems behind them.
Other experienced industry talent
Don't see your background here? If you have real experience in the industries we serve and think you can contribute, we'd still like to hear from you. Our 2027 plan will keep developing, and the best hires rarely arrive in the order you planned for.
The same standard we already publish
We're not writing a separate set of employee values. OASIS is the standard on our Mission & Core Values page, and this is what it looks like from the inside.
Ownership
Carry the detail rather than pass it along. If an order, a question or a claim is yours, it stays yours until it's actually resolved.
Accuracy
Voltage, fuel type, plumbing size, model generation, part supersessions. One detail missed turns into an expensive afternoon at someone's equipment pad.
Selection
The catalog runs from a single gasket to a full equipment package. Knowing what's in it, and what it's for, makes you better at every other part of the job.
Integrity
Give the answer that's right for the application rather than the one that's easiest to sell. That includes saying when something is not the right fit.
Support
Real people who understand the equipment, explaining it in language the customer can use. Judgment about when you know enough to answer and when to go check.
What the work is actually like
A company still being built
Aqua Terra Backyard started in 2023 and has grown every season since. The catalog, the supplier network and the customer base are all still expanding, and the way we work is still being shaped.
Product knowledge is the job
We sell specialized equipment. Understanding what something does, where it fits and when a different answer is better is not a nice-to-have here, it's the work.
Unusually broad exposure
In one week you might touch a spa jet, a heat pump, a fireplace insert, a built-in grill and a shade structure. Over 200 brands across six related industries.
More than one storefront
We sell through our own site and through Amazon and Walmart. Marketplace experience carries real weight here, and that side of the business has room to grow.
Room to contribute
A team this size means your work is visible and the way things get done is still open to improvement. We're not promising a title or a track, just that good ideas are not stuck behind six layers.
Specialized equipment, not general merchandise
This is the range a team member can expect to encounter. It's why product knowledge is worth so much here.
If your experience is relevant and you think you'd be a strong fit here, we'd still like to hear from you. Different roles need different backgrounds, and useful industry experience does not always fit neatly into a job title. Tell us what you've actually done.
Tell us about your experience.
Interested in the role above, or in the 2027 season? Send us your details here and your résumé by email. If your background matches a current or upcoming need, our team can review it.
- Step one. Fill in the form. Takes about five minutes.
- Step two. Email your résumé as a PDF, with your name in the subject, to nick@aquaterrabackyard.com
- No account or login needed.
Want to know more about us first? About us and our mission and values.
Two things worth reading
Equal employment opportunity
Aqua Terra Backyard Corp. is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
We also do not ask for any of that information in our application form, and you should not send it. If you need an accommodation to complete an application, contact us and we will work it out with you.
How we handle applicant information
A short, plain summary of what happens to what you send us.
- What we collect
- The details you enter in the form above, and the résumé you email us. Nothing else, and nothing automatically.
- Why we collect it
- To consider you for the role above and for future openings at Aqua Terra Backyard.
- Who sees it
- Our team. Form details are submitted through Shopify, the platform that runs this store. Résumés arrive by email and stay in our inbox.
- How long we keep it
- Applications are deleted after we have reviewed them.
- Marketing, and getting in touch
- Applicants are not added to any marketing or newsletter list. If you have a question, or want your information corrected or removed, contact us and we will help.
Build the next chapter with us.
We're putting together a team that understands the products we sell, cares about getting the details right, and wants to help Aqua Terra Backyard keep growing. If that sounds like you, we'd like to see your résumé.