Returns

Return Policy

Return requests must be submitted within 21 calendar days from the date of delivery. All returns require prior written authorization from Aqua Terra Backyard. Unauthorized returns will not be accepted.

All returned products must be unused, uninstalled, and in original packaging with no signs of cosmetic or internal damage. Products must be in resellable condition.

A return shipping label or Bill of Lading (BOL) for items over 100 lbs will be arranged by Aqua Terra Backyard at the customer’s expense. Original outbound shipping costs are non-refundable.

Refunds will be issued after the returned product is received, inspected, and approved.

All products remain the responsibility of the customer until received and inspected by Aqua Terra Backyard. We recommend insuring return shipments.

Restocking & Exceptions

Returns requested outside the 21-day period may be denied or subject to a restocking fee.

Certain items may not be eligible for return, including:

• Special order or build-to-order items
• Custom products
• Installed or used equipment
• Electrical components
• Chemicals

Refused shipments that are not due to carrier-documented damage will be subject to return freight charges and applicable restocking fees.

To request a return, please contact us through our contact page and include your order number, item number and description, contact phone number, and reason for return.