All return requests must be made 21 days from the date of delivery.  A return shipping label or BOL for shipments over 100lbs will be provided by Aqua Terra at the customer's cost. All returned products must be unused/uninstalled and in original packaging with no signs of cosmetic or internal damage. Refunds will be issued when the returned product is received. ALL PRODUCTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNTIL RECEIVED BY AQUA TERRA.

Returns requested outside of the 21 day period will be subject to Aqua Terra’s discretion and may have a 10% restocking fee applied.  To request a return please reach out to us via our contact page. Please include order #, item #/description, contact phone # and reason as to why the item is being returned.